Privacy Policy

Last Updated: April 15, 2024

At FitJourney ('we,' 'our,' or 'us'), we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fitjourney.com (the 'Site') or use our fitness and nutrition services.

Please read this Privacy Policy carefully. By accessing or using our Site and services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site or services.

Information We Collect

We collect several types of information from and about users of our Site, including:

Personal Information

• Contact Information: Name, email address, postal address, and telephone number.
• Account Information: Username, password, and account preferences.
• Payment Information: Credit card details, billing address, and other payment details (processed through secure third-party payment processors).
• Health and Fitness Data: Height, weight, age, gender, fitness goals, dietary restrictions, medical conditions, exercise routines, and other health-related information you choose to provide.
• Profile Information: Profile pictures, progress photos, and other content you choose to upload.

Non-Personal Information

• Usage Data: Information about how you use our Site, such as the pages you visit, the time and duration of your visits, and the links you click.
• Device Information: Information about your device, including IP address, browser type, operating system, and device identifiers.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, gather usage information, and enable certain Site functions.

How We Collect Information

We collect information in the following ways:

• Direct Interactions: Information you provide when you create an account, purchase a plan, contact us, respond to surveys, or otherwise interact with our Site.
• Automated Technologies: As you navigate through our Site, we may automatically collect certain information through cookies, web beacons, and other tracking technologies.
• Third Parties: We may receive information about you from third parties, such as social media platforms, analytics providers, and payment processors.

How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing, maintaining, and improving our Site and services
• Processing transactions and sending related information, including confirmations and receipts
• Creating and managing your account
• Personalizing your experience and delivering content tailored to your interests
• Developing customized fitness and nutrition plans
• Tracking your progress and helping you achieve your fitness goals
• Communicating with you about your account, our services, promotions, and updates
• Responding to your inquiries and providing customer support
• Analyzing usage patterns to improve our Site and services
• Protecting the security and integrity of our Site and business
• Complying with legal obligations and enforcing our terms and policies

Disclosure of Your Information

We may disclose your personal information to the following categories of recipients:

• Service Providers: Third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Business Partners: Trusted business partners who provide goods and services that complement our own, such as nutritionists, fitness trainers, or wellness professionals. These partners may contact you about their offerings, but only with your consent.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• With Your Consent: We may disclose your information for any other purpose with your consent.

We do not sell your personal information to third parties for their own marketing purposes.

Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small text files stored on your device that help us improve our Site and your experience by recognizing you, remembering your preferences, and analyzing how you use our Site.

We use the following types of cookies:

• Essential Cookies: Necessary for the Site to function properly.
• Analytical/Performance Cookies: Help us understand how visitors interact with our Site.
• Functionality Cookies: Enable enhanced functionality and personalization.
• Targeting Cookies: Record your visit to our Site, the pages you visit, and the links you follow to deliver more relevant content and advertisements.

You can control cookies through your browser settings. However, if you disable cookies, some features of our Site may not function properly.

Third-Party Analytics

We use third-party analytics services, such as Google Analytics and Facebook Pixel, to help us understand how users engage with our Site. These services may use cookies and similar technologies to collect information about your use of the Site and other websites. For more information about how Google Analytics collects and processes data, please visit https://www.google.com/policies/privacy/partners/.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no data transmission over the Internet or storage system can be guaranteed to be 100% secure. Therefore, while we strive to protect your information, we cannot guarantee its absolute security.

The safety and security of your information also depends on you. It is important that you protect against unauthorized access to your account and password. We ask you to notify us immediately of any unauthorized access to or use of your account.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, and applicable legal requirements.

International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. However, we will take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Accessing, correcting, or deleting your personal information
• Withdrawing your consent at any time (where we rely on consent as the legal basis for processing)
• Objecting to certain processing of your personal information
• Requesting restriction of processing of your personal information
• Requesting transfer of your personal information to you or a third party
• Opting out of marketing communications

To exercise these rights, please contact us using the information provided in the 'Contact Us' section below. We will respond to your request in accordance with applicable data protection laws.

Children's Privacy

Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our systems.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The date at the top of this Privacy Policy indicates when it was last updated. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

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