Refund Policy

Last Updated: April 15, 2024

At FitJourney, we are committed to providing high-quality fitness and nutrition plans that help our customers achieve their health goals. We understand that circumstances may arise where you need to request a refund, and we have developed this Refund Policy to outline our procedures and guidelines.

Please read this policy carefully before making a purchase. By purchasing our products or services, you agree to the terms of this Refund Policy.

1. Digital Products

1.1. One-Time Digital Purchases

For one-time digital purchases (e.g., downloadable meal plans, workout guides, e-books):

• We offer a 14-day money-back guarantee from the date of purchase.
• To be eligible for a refund, you must submit your request within this 14-day period and provide a valid reason for your dissatisfaction with the product.
• We reserve the right to deny refund requests that we determine are not made in good faith or are an attempt to abuse our refund policy.

1.2. $1 Trial Offers

For our $1 trial offers:

• The $1 payment for trial access is non-refundable.
• If the trial automatically converts to a paid subscription and you wish to cancel, please refer to the subscription refund policy below.

2. Subscription Services

2.1. Cancellation

You may cancel your subscription at any time by:

• Logging into your account and navigating to the subscription management section
• Emailing us at support@fitjourney.com with your cancellation request
• Calling our customer service at +448621839531 during business hours

2.2. Refunds for Subscription Services

• When you cancel your subscription, you will continue to have access to the subscription services until the end of your current billing period. No refunds will be provided for the remaining unused portion of your current billing period.
• If you cancel within 7 days of the start of a new billing period, we may, at our discretion, issue a prorated refund for the unused portion of that billing period.
• If you believe you were charged in error or experienced significant technical issues that prevented you from accessing the subscription services, please contact our customer service team within 14 days of the charge date for review on a case-by-case basis.

3. Personalized Coaching or Consultation Services

For personalized coaching or consultation services:

• If you need to cancel a scheduled coaching session or consultation, you must provide at least 24 hours' notice to be eligible for a refund or rescheduling.
• Cancellations with less than 24 hours' notice will not be refunded, except in cases of emergencies that can be verified.
• If you purchase a package of coaching sessions and wish to cancel the remaining unused sessions, we will issue a prorated refund for the unused sessions, less a 15% administrative fee.

4. How to Request a Refund

To request a refund, please:

1. Email us at support@fitjourney.com with the subject line "Refund Request"
2. Include the following information:
   • Your full name and email address associated with the purchase
   • Order number or transaction ID
   • Date of purchase
   • Product or service purchased
   • Reason for requesting a refund
   • Any relevant supporting information or documentation

Alternatively, you can call our customer service at +448621839531 during business hours to initiate a refund request.

5. Refund Processing

5.1. Review Period

All refund requests will be reviewed within 3-5 business days. We may contact you for additional information if needed to process your request.

5.2. Refund Method

Refunds will be issued using the same payment method used for the original purchase. The time it takes for the refund to appear in your account depends on your payment provider and may take 5-10 business days.

5.3. Notification

You will receive an email notification once your refund has been processed.

6. Exceptions and Special Circumstances

6.1. Promotional or Discounted Purchases

Products or services purchased at a significant discount (50% or more off the regular price) or as part of a special promotion may have different refund terms, which will be clearly communicated at the time of purchase.

6.2. Technical Issues

If you experience technical issues that prevent you from accessing or using our products or services, please contact our support team at support@fitjourney.com before requesting a refund. We are committed to resolving technical issues promptly.

6.3. Special Circumstances

We understand that exceptional circumstances may arise. If you believe your situation warrants special consideration outside the terms of this policy, please explain your circumstances in detail when contacting our customer service team. Requests will be reviewed on a case-by-case basis.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

8. Contact Us